We are fully committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting Personal Information
Burning Nights CRPS Support collects personal information by using Google Analytics and we may collect, store and use the following kinds of personal information:
- Information about your use of this website which includes your visits to and use of this website, your IP address, geographical location, referral source, length of visit, page views and website navigation paths;
- Information that you provide to us for the purpose of subscribing to our email newsletters including your name and email address;
- Information relating to any purchases you make of our non-profit awareness items that are paid through PayPal and Bank Transfers including your name, address, telephone number and email address;
- Information that you post to our website for publication on the Forum including your user name, your profile pictures via Gravatar and the content of your posts;
- Information contained in or relating to any communications that you send to Burning Nights CRPS Support or send through our website including the communication content and meta data associated with the communication;
- Any other personal information that you choose to send to us, Burning Nights CRPS Support
- Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
- We use a third party service, WordPress.com, to publish our website and regular blog.
- This site is hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
- WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.
Using Personal Information
Burning Nights CRPS Support may use your personal information to:
- Administer this website;
- Personalise our website for you;
- Enable your access to and use of the website services;
- Send you items purchased through our website;
- Collect payments from you via PayPal or Bank Transfer;
- We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- Send to you any invoices and receipts where applicable;
- Publish your comments made to posts in the blog area;
- Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- Deal with enquiries and complaints made by or about you relating to our website;
- Keep our website secure and prevent fraud;
- We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing;
- If you submit any personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us
- In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Burning Nights CRPS Support may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Disclosing personal information
We may disclose your personal information to our current SEO company, DPFOC, our web hosting and development company, Calm Digital Ltd insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
- Except as provided in this policy, we will not provide your personal information to third parties.
International data transfers
- Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Japan and China.
- Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
- You expressly agree to the transfers of personal information described in this Section
Retaining personal information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
- Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal information
- Burning Nights – CRPS Support will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
- Burning Nights – CRPS Support, the current hosting company; Calm Digital Ltd, and current SEO Company; DPFOC, will store all the personal information you provide on our secure (password- and firewall-protected) servers.
- You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You are responsible for keeping the password you use for accessing our Forum part of the website confidential; we will not ask you for your password (except when you log in to our website)
You should check this page occasionally to ensure you are happy with any changes to this policy.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
- We may withhold personal information that you request to the extent permitted by law.
To request the information you require from us, you need to:
- Make the request in writing to Burning Nights CRPS Support
- Give Burning Nights CRPS Support a description of what it is;
- Tell us if you think we may have disclosed the information
- Why we are holding the information
On receiving your request we may:
- Tell you who we think may have disclosed the information;
- Give you a description of what was disclosed
- Tell you why we are holding the information
- Give you a copy of any information
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
Burning Nights CRPS Support has no control over, and are not responsible for, the privacy policies and practices of third parties.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Burning Nights is totally opposed to spamming, meaning, sending to users unsolicited commercial e-mails. If you do by mistake receive spam messages, they please contact us at any time using any of the contact details below.
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- We use [only session cookies / only persistent cookies / both session and persistent cookies] on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
- we use [cookie name] on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user;
Most browsers allow you to refuse to accept cookies; for example:
- in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
- in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
- in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
- in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
- in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
- in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Deleting cookies will have a negative impact on the usability of many websites.
- This website is owned and operated by Victoria Abbott-Fleming and trustees of Burning Nights CRPS Support
- We are based in England and Wales and our registered office is at 1 Alder Brook, Chinley, High Peak SK23 6DN
- Our principal place of business is at the same address as above
- You can contact Burning Nights – CRPS Support by writing to the address given above, by using our website contact form http://www.chronicpaincrps.com/contact/ by email to firstname.lastname@example.org or by telephone on 01663 795055
- This document was created using a ‘Contractology’ template available at http://www.freenetlaw.com ; and also
- By using a template from SEQ Legal http://www.seqlegal.com.
Last Updated: 08/01/2016