We are currently able to deliver shop orders to the UK, Republic of Ireland along with a number of International countries.
All of our items are sent Royal Mail Second Class. Delivery charges are calculated and displayed in the shopping basket prior to checking out.
If your order is being shipped internationally, they will be sent using International Standard mail.
Unfortunately, we are unable to provide this service with Royal Mail Second Class post or International Standard mail. However, we will usually have a Proof of Postage.
In the unlikely situation that you receive an item that is damaged or faulty, we will give you a full refund of the cost of that item. If you simply change your mind, or you receive it and you do not like it, we will not be able to refund the cost of the item.
To make a return, please contact the office on firstname.lastname@example.org or 01663 795055 (UK). You will need to ship your unused product, in its original packaging, to the address given to you when notifying us.
Please keep proof of postage. The cost of returning the item to us is your responsibility unless the item is faulty or damaged. We do not refund shipping or postal charges.
Please Note: Original and return delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Individual products may be excluded from this guarantee. Please check the product description before you place your order.
You can return a product within 30 days and we will happily refund the purchase price. Please contact email@example.com to initiate a refund.
All our orders are paid for through either debit/credit cards using Stripe or PayPal and we will use the same method to issue your refund back to the payment card or PayPal account you used to make your payment. Your card/account should be credited within 14 days.
We are currently unable to offer exchange on items. You can return your item for a refund and then purchase a new item. If you receive an incorrect or faulty item please contact us for assistance.
Our membership bi-annual newsletter can be delivered to the UK or internationally and is done so by choosing the appropriate membership level. The cost of delivery is included in your membership fee.
In all cases, you are responsible for all costs associated with returning the goods to us.
You must contact us before returning any goods to us. You may return goods by mail to the return address given to you when you contact us. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for goods being lost or damaged before they arrive at our return address.
Please include with the goods a copy of your cancellation email and a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you. For the avoidance of doubt all goods returned must be returned with any seals unbroken. If your product contains a seal and this has been broken your refund request will not be accepted.
Goods will not be accepted for returns that have been made specifically to a customer’s requirements, design or measurements.
Where you return items to us which are not the goods that we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods that we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example, where lower value items are returned), and will actively pursue all such cases through the courts.